Managing Your Account

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Our customers are our most valued asset.  Your business is greatly appreciated, and we work hard to ensure you receive the best possible Internet service.  Please let us know if we may ever be of service in any way.

• Privacy
  
• Payment Methods
  
• Changing Information on your Account
  
• Adding New Services
  
• Holding Your Account
  
• Closing Your Account
  
• Referrals
  
• Terms
  
• Contact Information
  
• Questions About Your Account
  

NMIA accepts all forms of payments in person, including cash, checks or money orders, and credit card payments (Visa, MC, and American Express). Please do not mail cash in payment on your account.  Click here for a Map to our Offices.

USMail - We accept payment by check or by money order.

Call, Fax or Secure Email - For credit card payments or changes of credit card information.

Invoices - May be sent upon request. There are additional terms and conditions which apply to invoices and invoice payments.

Account information, including full name, street address, mailing address, and contact phone, may be updated by:

phone, fax, email, or secure email.

NMIA account holders may request additional services by simply sending an email to help@nmia.com with their requests.

More information on additional services available may be seen on our services page.

Any current account in good standing may be placed on hold temporarily due to vacations, trips out of town, personal circumstances, or technical failures of user equipment or facilities.  Please send your account hold request by fax, email, or call us.

We're always sorry to lose any customer, and we hope our services have been satisfactory in every possible way.  Please send your request to close your account by email to help@nmia.com, or by mail. We offer email forwarding to departing customers for 30 days after account closure.  To have your email forwarded, please send an email to help@nmia.com with both your old and new email addresses, and we will take care of it.

Our policy is to return any unused portion of your last payment on a full month basis, by check or credit card return.  If you expect to receive a refund, please let us know your mailing address.  Refunds normally take 1 to 2 weeks to process.

If you are leaving NMIA temporarily, please consider holding your account rather than closing your account.  This way your account can be reactivated immediately upon your return, rather than having to go through the new account procedure again.

Additional services may be closed by simply sending an email with your service closure request to  help@nmia.com .  Any unused portion of your previous payment will be credited to your account.

If you are closing your account because of any failure on our part, please contact us to discuss possible remedy. We will make every effort to correct any problem to ensure that you are satisfied.

Many of our customers come from referrals.  To show our appreciation, we offer a credit on accounts for referred customers to our customers who recommended NMIA.  We give a month of service,  or a credit of up to $25.00 for every new customer who pays for six months.  If you refer a customer to us, ask them to write "referred by" and your name on their new customer agreement or the Comments field of the Online Account Registration, or call, write, or send email to let us know.  This works retroactively, too, so if you have referred someone within the last year, let us know.

As stated in our Terms and Conditions, payment is due in advance of service, and is obligated even if no reminder or invoice is received after the service is provided.  We normally do not send invoices by mail unless specifically requested.  Payment is considered late if not received within 30 days of the due date, and a 2% late fee may be applied at NMIA's discretion per month past due on the entire amount due.  If payment is past due by more than 30 days, NMIA reserves the right to interrupt service without further notice.

In the event of a returned check, we will notify you by email, and debit the payment from your account.  NMIA does not normally charge a fee or penalty for returned checks, however we do not return or redeposit returned checks.  Returned checks are voided and kept on file.  You may request a photocopy of a returned check.

NMIA makes every effort to contact our customers when the account is past due, and to work with our customers to bring accounts current.  If your account is past due, please contact NMIA to make payment arrangements.  Your business is important to us, and we will do everything we can to make your payments as convenient as possible.

Office hours:

8:30am to 5pm weekdays

Technical Support

8:30am to 9pm weekdays 9am to 5pm Saturdays, Sundays, and holidays

Office phone:

(505) 247-0888

Fax number:

Please call our office for this number

Mailing address:

New Mexico Internet Access
5021 Indian School NE, Suite 600
Albuquerque, NM   87110

Email Addresses:

help@nmia.com (all issues)
accounts@nmia.com (account and payment issues only)

Please contact NMIA about any questions regarding your account by phone, fax, USMail, or email.  We will be happy to send you your payment history, account status, active services, or any other information you need about your account.  Due to our policies regarding privacy of customer information, we may require verification of your identity before releasing any information.